13th March 2020
Following the findings of the Independent Complaints Assessor on the WPC complaint, I’ve had a letter from HS2’s CEO Mark Thurston. He accepts all the shortcomings highlighted in the adjudication, he tells us that the system is improved and that it won’t happen again, and he apologises a lot. So, a result of sorts.
Both the Assessors report and Mark Thurston letter can be found below.